Customer Service Quality Assurance Specialist

GREAT COMPANY CULTURE* IMMEDIATE TEMP TO HIRE OPPORTUNITY*HEMPHILL EXCLUSIVE

This role is an excellent opportunity for someone with experience supervising employees in a call center environment. You will have a major impact on the customer experience by training, coaching, and ensuring your team is adhering to policies and procedures.

• Monitor calls daily and provide necessary feedback to individuals on the team
• Track individual and team performance daily
• Provide coaching as necessary to improve the overall customer experience
• Must have strong listening skills and be comfortable in face to face conversation
• Strong objectivity and decision making skills
• Good organizational skills with the ability to prioritize tasks daily
• Comfortable working at a fast pace with deadlines
• Proficient in Typing, Outlook, Word, Excel, and PowerPoint
• Associates or Bachelor’s degree preferred

If you have a passion for leading by example and driving exceptional customer service results, this may be a great opportunity for you. Looking for individuals who can make a difference in their team’s results and create a driven, can-do culture.

For information on this and other exciting opportunities, call 402-334-4800.  Job #8009.