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Customer Service Quality Assurance Specialist

GREAT COMPANY CULTURE* IMMEDIATE TEMP TO HIRE OPPORTUNITY*HEMPHILL EXCLUSIVE

This role is an excellent opportunity for someone with experience supervising employees in a call center environment. You will have a major impact on the customer experience by training, coaching, and ensuring your team is adhering to policies and procedures.

  • Monitor calls daily and provide necessary feedback to individuals on the team
  • Track individual and team performance daily
  • Provide coaching as necessary to improve the overall customer experience
  • Must have strong listening skills and be comfortable in face to face conversation
  • Strong objectivity and decision making skills
  • Good organizational skills with the ability to prioritize tasks daily
  • Comfortable working at a fast pace with deadlines
  • Proficient in Typing, Outlook, Word, Excel, and PowerPoint
  • Associates or Bachelor’s degree preferred

If you have a passion for leading by example and driving exceptional customer service results, this may be a great opportunity for you. Looking for individuals who can make a difference in their team’s results and create a driven, can-do culture.

For information on this and other exciting opportunities, call 402-334-4800.  Job #8009.

The Right Match - The First Time

Your Confidentiality is Our Priority; Hemphill will NOT Forward Your Resume Without Your Approval.

Hemphill Voted – “Best Employment Firm” by Omaha’s Business Leaders & B2B Magazine in 2008, 2009, 2010, 2011, 2013, 2014, 2015, 2016, 2017 & 2018, & 2019!

Omaha Chamber of Commerce Top 25 – “Excellence in Business Award Winner” based upon our growth and commitment to quality.

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