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Customer Support Specialist - Growing Software Company - Work from Home!
We are working with a profitable software company who continues to experience excellent growth, so they are adding to their customer support team. This software is utilized by businesses, so you will work closely with business professionals and the administrative support associates who are supporting leaders. This product saves time, improves efficiency, and it allows business professionals to accomplish more each day, so customers are happy with and loyal to this software product and the team who develops and supports the product.
In this role you will have the ability to work from home while taking care of customers and you will meet with co-workers at their Omaha office, you will enjoy interaction with co-workers as well. This is a fantastic opportunity to join a dynamic growth company who offers career growth based upon your performance!
- Your engaging interpersonal skills will be a big plus as the first point of contact with clients who have questions or need training. This company is passionate about taking ownership for customer questions or challenges, so support is provided over the phone whenever possible and you will spend your day interacting with and building relationships while delivering solutions to customers.
- Review e-mails and support requests from customers then schedule calls and screen sharing appointments to understand the customer’s question then take ownership of the solution by providing assistance, and training.
- The more technical issues can be escalated to the senior technical support representative, and you will identify opportunities to improve the software as the software development team provides updates and improvements to the software each month.
- Update training articles based upon improvements and new features integrated into the software. These articles are distributed to customers after a support call and they are available in the “customer support center” of the software.
- Record training videos that are available to customers through the “help” and “customer support center” features of the software. These videos provide helpful illustrations to customer questions while ensuring all have access to the tutorials and training that allow all customers to receive the full benefit of the features and functionality of the software.
This is a great position for a positive, solution oriented individual who loves helping others. This position offers career growth based upon your performance.
To learn more about this opportunity on a confidential basis call Susie Hemphill at 402.334.4800 *244 or send your resume to shemphill@hemphillsearch.com
Job Number 8525SH
The Right Match - The First Time
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2008, 2009, 2010, 2011, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, & 2023!
Omaha Chamber of Commerce Top 25 – “Excellence in Business Award Winner” based upon our growth and commitment to quality.
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Contact Information
Susie Hemphill
402-334-4841 ext 244
shemphill@hemphillstaffing.com
Susie is the leader helping executives in Omaha and Lincoln hire high caliber individuals well positioned for success and happiness within office administration and customer care. Susie specializes in placing executive assistants, office managers, directors of administration, administrative assistants, and important positions within customer care.
Susie understands the significant contribution and positive impact an impressive executive assistant, office manager, and administrative professional makes in a company. Improving the efficiency, organization, and productivity of the top executive or leadership team improves the overall performance of the company because the administrative professional provides the leader with more time to focus on their strengths and most important tasks.
The secret to Susie’s success includes her genuine desire to understand the company, leader, position being filled, and the team which is in need of a new member. Because she cares and is committed to identifying the right match, Susie is diligent while selecting individuals with successful track records and a commitment to quality. Susie shared “I am passionate about helping a leader identify and hire an impressive individual into a position where they can do what they are great at within a company and culture where they can be themselves every day. Life is short and we all deserve to be in a position where we are having fun and fulfilled. I have a lot of fun creating Win / Win / Win outcomes for the leaders who partner with us, to select an individual who loves their new position, and the co-workers who gain a rock star teammate . . . this is important work!”
Susie grew up in Oakland, Iowa; earned her Bachelor’s degree at the University of Nebraska-Lincoln, and her Master’s degree from the University of Nebraska-Omaha. Susie was an educator at Bellevue Public Schools prior to shifting her focus to our family. In the early years, Susie played an important role at Hemphill while focused on administrative support, special projects, and event planning on a part-time basis when her full time focus was caring for four very active children (Camie, Austin, Miles & Carmel). When our children headed off to college and into the work force, Susie shifted her focus to a full time Recruiting Manager position.
Susie is an active member of Westside Church, Executive Women International, and she played a leadership role while launching spousal forum groups within The Entrepreneurs Organization of Nebraska. Susie is an outgoing and ambitious individual who loves engaging with our family and friends. Susie loves cooking with and for our family, playing games, golfing, spending quality time in the Old Market or Haymarket, vacationing, hiking mountains, canyons, or rain forests, swimming in the ocean, skiing, and cheering for the Husker Football, Volleyball or Baseball teams! You might find Susie exercising at the gym, working in the yard, gardening, or playing with our two shih tzu puppies.
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